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Shipping & Returns

When will my package ship? 

Please allow up to 48 hours for your item to ship for all shipping methods. You will receive a tracking number once it ships.  

How do I qualify for free shipping (Canada only)? 

We offer complimentary regular shipping across Canada when you spend $75+  

Need it quick? You can select Xpresspost and pay for 1-2 day shipping. 

Note that you must allow up to 48hours for your parcel to ship. 

For all other countries please select the shipping via carrier of your choice at the checkout. 

What is your return policy? (Canada Only)

ALL SALE ITEMS ARE A FINAL SALE

Purchased your items at regular price? Fingers crossed your items work for you. But - we get it sometimes things just don't look how you hoped they would! 

Returns must be postmarked and in the mail within 10 days of delivery. 

You will be charged a $15 return fee- it will be deducted from your refund. 

Returns must be received in new condition; unworn, unwashed, and with the hygienic liner and tags intact. Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to denial. 

Email info@opalonyx.com with your order number in the subject area to start the process. 

USA/International Returns 

ALL SALE ITEMS ARE A FINAL SALE

We are unable to provide return labels to customers located outside of the Canada. If you are located outside of the Canada, you are responsible for return shipping fees. 

Returns must be postmarked and in the mail within 10 days of delivery.

Returns must be received in new condition; unworn, unwashed, and with the hygienic liner and tags intact. Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to denial. 

Email info@opalonyx.com with your order number in the subject  area to start the process.